Customer Centric Supply Chain 2.0

Retail, Retail Strategy
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We all agree that supply chain is a backbone of retail business, but if retail is all about customers centricity and for the past 10 years it strived hard to change its product centric strategy to customer centric strategy and developed a face, a face that cares about customers, for whom customer is a king, then it definitely need its behind the scene player i.e. their supply chain to be customer centric. That strategic shift has weathered recent economic uncertainty, and we have seen it grow in both scope and complexity as retailers look to tackle localization and customer service that increasingly crosses channels. But this strategic shift from supply chain 1.0 to supply chain 2.0 have lots many hurdles in  its path, and one of is as usual the evergreen challenge that is getting the forecast to match demand. Apart from that due to globalization the supply chain is extended and require more resource to operate effectively, moreover the virtual stores also depend on the supply chain for their proper operations, these increases the pressure on precision in planning and execution of supply chain. The other challenges that are there on the way to shift are localization of assortment, SKU proliferation, and even customer demands for more supply chain precision – are putting new and different pressures on supply chain.

Now if we talk about solutions or about what will be new in the supply chain 2.0 than I will like to say that “the visibility” is what is a one word answer from many problems that supply chain faces today. With the help of latest technologies like RFID, intranet and real time information movement/Electronic Data Interchange (EDI), data synchronization and defined Universal Product Code (UPC), evolved and more enhanced and powerful Transport management systems (TMS) & Warehouse management systems (WMS) and other optimizer packages, the face of supply chain will definitely changed. But along with these technology enables the supply chain require to work out of their silos in collaboration with retailers.

Ultimately the customer will be satisfied with the combined efforts of both the retailers and their supply chain.

In last what I think I forgot to mention one big block in the path of supply chain 2.0 to be implemented in India is the infrastructure, so along with visibility the Indian supply chain requires good support from the infrastructure of the country.

-Prateek Katiyar

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JDA acquires i2:

Retail
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JDA acquires  i2: Creation of a global leader in  supply chain planning and optimization market:

        JDA Software Group Inc. a leading provider of supply chain planning and execution optimization solution  and i2 Technologies, Inc. the supply chain results company, yesterday announced the signing of a definitive merger agreement for JDA Software to acquire i2 Technologies, Inc., a leading global provider of supply chain solutions, for an enterprise value of approximately $346 million in cash. The acquisition of i2 by JDA has created a global leader in the supply chain planning and optimization market.

       By combining JDA and i2, the resulting company will have significantly improved operating leverage and a strong financial position. The near-term cost synergies identified in operations, general, administrative and infrastructure resulting from this combination are expected to produce annual cost savings of approximately $20 million. As a result of the pending Merger, i2 is withdrawing its previously provided outlook for third quarter 2008.

       This acquisition will strengthened JDA’s Market Position in Retail Software Solution Space.

 

                           AN OVERVIEW OF THE COMPANIES
        Parameter                        JDA                i2
Focus Retail/CPG Vertical Discrete Manufacturing
  Supply & Demand Optimization Consulting Services
Headquarters Scottsdale, AZ Dallas, TX
Employees ~1,700 ~1,300
LTM Revenue(1) $378 million $257 million
Market Capitalization $554 million $343 million(2)

 

- Rajeev Damani

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